Refund policy

Made to order

Every piece we supply is produced to order. For this reason we are not able to accept returns or offer refunds simply because a piece is no longer wanted, has not sold, or was ordered in error. Please choose carefully and check quantities before completing your order.

Damaged, defective or incorrect items

We will replace or refund any piece that arrives damaged, defective, or is not what you ordered. Need a video of u unboxing it from the courier package so we can see it was damaged out of the box

To claim, contact us on WhatsApp at +91 70343 03351 within 48 hours of delivery, with:

- your order number
- the product code of the affected piece
- clear photographs of the item and the packaging as received

Please keep the original packaging until the claim is settled. Once we have confirmed the fault we will send a replacement at no charge, or refund that item, whichever you prefer.

Shortages

If a piece is missing from your parcel, tell us within 48 hours of delivery with your order number and photographs of the parcel contents as received. We will send the missing item at no charge.

Cancellations

Orders can be cancelled for a full refund at any point before they enter production. Once production has begun, an order cannot be cancelled, because the pieces have been made specifically for you.

Refund processing

Approved refunds are issued to the original payment method within 7 to 10 working days. The time it takes to appear on your statement depends on your bank or payment provider.

Wear and tear

Our pieces are AD stone and diamond-replica jewellery with plated finishes. Fading or wear caused by contact with water, perfume, sweat or abrasive handling is not a manufacturing defect and is not covered.

We recommend passing this care guidance to your customers: keep the piece away from water, perfume and sweat, wipe gently with a soft dry cloth after wearing, and store it in a pouch or box. Cared for this way, the finish keeps its shine for a long time.